FAQ — Cakes

To ensure quality and availability, orders must be placed at least 7 days before the collection date.

Last-minute requests may occasionally be accepted depending on availability and may incur a rush fee.

You are welcome to contact Cake Atelier Copenhagen via email, phone, social media, or the website for initial inquiries.

To proceed with an order, all customers are required to complete the official cake order form, which serves as the formal agreement and ensures all details are clearly documented.

Once your form is submitted:

• Availability will be confirmed
• You will receive an order confirmation via email
• Payment details will be provided

⚠️ Orders are only confirmed once email confirmation has been sent and payment has been completed.

Your order is only confirmed once availability has been approved and full payment has been received.

Payment can be made via:

• MobilePay (payment link provided)
• Bank transfer

Full payment is required upfront to secure your order.

For larger events or custom projects, payment terms may be arranged individually.

Each cake is made to order. Changes to flavour, size, or design must be requested at least 7 days before collection and are subject to availability.

Last-minute changes may not be possible once production has started.

Due to the made-to-order nature of our cakes, cancellations are handled as follows:

• Cancellations made 7 days or more before the collection date may be partially refunded, minus any costs already incurred (such as consultation, ingredients, preparation, or design work)
• Cancellations made less than 7 days before collection are non-refundable

Cake Atelier Copenhagen reserves the right to assess incurred costs on a case-by-case basis.

Cake Atelier Copenhagen reserves the right to decline any order based on availability, feasibility, or misalignment with the brand’s style.

The menu is carefully curated, however flavour adjustments or custom requests may be possible depending on timing and availability.

Please note that custom flavour requests may incur an additional cost.

Tasting options are not currently available, but may be offered at selected times during the year or for larger orders such as weddings or events.

Updates will be shared via the website and social media.

Cake Atelier Copenhagen specialises in buttercream-based cakes using Swiss meringue, Italian, or French buttercream, as well as chocolate ganache.

Fondant, sugar paste, or similar coverings are not part of the standard offering, but may be considered for specific projects upon request.

Cake Atelier Copenhagen focuses on an artistic, abstract, atelier-style approach to cake design.

Highly themed or character-based cakes are not part of the standard offering.

However, selected themes may be accommodated using non-edible toppers or simplified design elements, depending on the request.

Inspiration images are welcome, however exact replicas are not guaranteed.

Each cake is handcrafted in Cake Atelier’s signature style, and slight variations in colour, texture, and decoration are part of the final result.

Some dietary requests can be accommodated where possible.

However, all cakes are prepared in a home kitchen where gluten, dairy, eggs, nuts, soy, sesame, and other allergens are handled.

A completely allergen-free environment cannot be guaranteed.

By placing an order, you acknowledge and accept this risk.

A detailed allergen list and ingredient information is available upon request.

Cakes are collected by appointment from Amager (Øresund area, Copenhagen).

The exact address is shared after order confirmation.

Once collected, full responsibility is transferred to the customer.

Cake Atelier Copenhagen is not liable for any damage occurring after collection.

Please transport the cake on a flat surface and avoid heat or direct sunlight.

Cake care and handling instructions are provided at the collection.

Cakes can be kept at room temperature for up to 3 hours.

For best flavour and texture, remove from the fridge 30–60 minutes before serving.

Cakes are best enjoyed within 2–3 days of collection.

Cake Atelier Copenhagen is a registered home bakery and operates in compliance with Danish food safety regulations and standards.